Coronavirus (COVID-19) Statement
Schools
Due to the ongoing Coronavirus (COVID-19) situation, we have decided to continue to keep all our offices closed for the rest of the academic year. Regrettably, this means we are unable to attend any of our scheduled photography bookings throughout June and July. Our decision has not been made lightly, however, we feel it’s the right one for the safety of your pupils and staff.
We will reopen again from 1st September 2020, ready to take your photographs and fulfill any outstanding orders to your school and parents’ addresses. Collections and deliveries for outstanding orders will be made and orders processed urgently from the 1st of September.
To ensure that your photography date later this year is as safe and as easy as possible, we are working to implement safety measures and protocols.
We will be in contact by phone before your scheduled date to further reassure you and, if necessary, to make any additional changes.
Our COVID-19 risk assessment can be found here
Also, we would like to take this opportunity to thank you for your support in this matter, and we hope that you and your families stay safe during these difficult times.
If you have any questions, please email us at customercare@wrates.co.uk and we will respond as normal.
Customers/Order information
Due to the ongoing Coronavirus (COVID-19) situation, we have decided to continue our closure for the rest of the academic year. Regrettably, this means we will be unable to process outstanding orders until our return on Tuesday 1st September.
Of course, we are extremely sorry that this is now the case, however, as we operate solely as a school photography business, we are unable to open. Please be reassured that your order is being securely stored and will still be processed at the beginning of September.
You can still order your school photos online however orders will not be processed until we can reopen on Tuesday 1st September.
Digital downloads purchases are automatically processed and sent instantly.
We would like to thank you for your support in this matter and hope that you and your families stay safe in these difficult times.
