Please check to make sure you are entering your details accurately and there are no additional spaces either end. Also be aware that our usernames and passwords are 8 characters long and are not case sensitive.

Your photograph/s are available through a different webpage. You can access this here: https://www.wrates.co.uk/ordermyphoto or by scanning the QR code on your card.

Direct to your home: 3-5 Working days after dispatch. Please allow up to 10 working days for your order to arrive Collect from your school: 5-20 working days after the deadline date on your proof card. Online Extras & Canvases: 15 working days. Online extras, canvases and engraved frames are processed and dispatched separately to main packages.

Ordering from multiple proof cards is no problem. Our shopping cart works automatically by adding your packs together. Simply submit details from your first proof card, open the link from our email and add the required packs to your shopping cart. Then, any other packs from other proof cards will automatically be added to your existing shopping cart. Once happy you can then proceed to checkout. If you are still unsure please watch our video

Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly. If this occurs please re-enter your username and password to generate a new ordering link, open the new link and refresh the page.

Unfortunately as the laboratory works on an automated system, it is not possible to mix packages from different proof cards. What we can recommend is our digital download! You can print your photograph at any size as many times as you would like.

All orders placed before the return date (Both online and through the school) are processed together and delivered back to the school in one batch. All orders after this date are processed and posted individually thus incurring a postage and packaging charge.

Please contact the school to obtain the image name of your photograph from the CD we provided them. Once you have this number please contact our office and they will be able to send a link for you to view/order online.

Wrates Brunel Drive Newark Notts NG24 2EG

We keep images on archived files for approximately 10 years, please contact the office to discuss what we can do to help.

Yes, we keep images available online for at least 12 months

As our system is automated we can only produce the sizes available on our webpage. If you required a specific size why not order our digital download! You can print this at any size as many times as you like.

Unfortunately we can't change online orders however depending at which stage your order is, we may be able to cancel it.

Please check your spam inbox and also the email address associated with your PayPal account.

Your JPEG image/s are embedded to a ZIP format. Simply open the ZIP link from your confirmation email to download/unpack your JPEG images. Each image contained within the ZIP package has a copyright waiver message embedded (meta data), giving permission for personal use.

Unfortunately we are unable to provide digital downloads of group photographs.

Large orders, orders from different schools and orders taken by different photographers can all be dispatched separately from our laboratory. Please allow a further 3 working days for the remaining parts of your order to arrive. (Gift items and canvases are dispatched separately and may take longer).