My Username/Password doesn't work.
Please check to make sure you are entering your
details accurately and there are no additional spaces either end.
I’ve got 2 dual pose proof cards; can I have a D pack or S pack with 1 photograph
from each card?
Unfortunately as the laboratory works on an automated system, it is
not possible to mix photographs from different proof cards.
Can I mix and match a
pack from different proof cards?
Unfortunately as the laboratory works on an automated
system, it is not possible to mix packages from different proof cards.
How do I group my order together to avoid paying postage for each order?
Please click
here
Why do I have to pay postage after the return date has passed?
All orders placed
before the return date (Both online and through the school) are processed together
and delivered back to the school in one batch. All orders after this date are processed
and posted individually thus incurring a postage and packaging charge.
I’ve lost/never
received my proof card, what can I do?
In the first instance you would need to contact
the school to obtain the DSC reference number (a 4 digit number from the school’s
CD). Once you have this number please contact our office and they will be able to
send a link for you to view/order online.
Can I order over the telephone?
Unfortunately we are unable to take orders over the
phone.
What is our postal address?
Wrates
Brunel Drive,
Newark,
Notts.
NG24 2EG
How long do we keep images on file?
We keep images on archived files for approximately
10 years, please contact the office to discuss what we can do to help.
The return by date on my proof card has passed, can I still order online.
Yes, the
photographs are available online for approximately 6 months after the return date
on the proof card, however
they are only available to be posted direct to home.
When will my order arrive?
If you have ordered for delivery direct to home your order
will be dispatched within 3-
As our system is automated we can
only produce the sizes available on our webpage.
How do I change my order?
Your order
is printed automatically when it is received so it is not possible to change it.
Please contact us as we may be able to help.
I don’t have a Paypal account, how do I pay?
You don’t need a Paypal account, Paypal
acts as a merchant service and you can pay using a credit/debit card.
How do I open my digital download?
Full instructions can be found here
Why does my order page not work?
Occasionally the encryption used to protect your
page becomes corrupted; this can result in the page not being displayed correctly,
if this occurs please re-
© 2019 Wrates Scholastic Photographers Limited. All Rights Reserved.Wrates Scholastic Photographers Limited is registered in England and Wales under no 00545693Registered office: Plot 41, Brunel Drive, Newark, Nottinghamshire, NG24 2EG
Always someone on the end of
the phone during school hours...
